Patience

It requires a great deal of patience to recreate a project timeline and make so anyone can understand it.

I have found that removing emotion and sticking with just the facts is the best way to go. It is helpful to have pictures, video clips and names and dates of people you have talked to during the process.

So far the most time consuming effort has been to scan in all documents and invoices into the computer and back them up on CD.

The second step was to make sure the checks written agreed with the invoices presented and it all matched the bank statements. Using Microsoft Excel has greatly simplified this process while ensuring accuracy.

I am on the third step right now which is to put this all together in one package for easy review. I have the facts. All I can do now is present them and see how my work is received.

BBB Process - Response & Rebuttal

When I read Dan's response, I can honestly say I was not surprised. I mean what did I think he was going to say. "Sure, now that I have heard from the BBB I will take care of the Partingtons right away".

Please, of course he did not admit to anything or offer any kind of settlement. It is all Travis and Kim's fault.

What I am trying to say is when you or I deal with a contractor is understand while this is a personal, emotional, situation you have to have thick skin and look at the response with detachment.

This is easier said than done. Even though I have everything documented and can articulate my position, and have the full support of my wife, reading the things Dan wrote is not easy to take.

Rebuttal

The Better Business Bureau offer customers the option to rebute the response from the business. Customers have 10 days to provide a rebuttal. I am going to provide a rebuttal to state our position. We will see what happens.

Back again - Update

I have been crazy busy with some stuff going on. I am filed with the BBB and they sent him a letter and the contractor replied. Of course he is blameless, the BBB will send his reponse in writing and I will have the oppurtunity to provide a rebuttal.

His response to the situation to date does not change how we feel about Dan Stanton. Our position is we would not want him to work on anyone else's home.